This Refund Policy outlines the terms for refunds on purchases made through DDay. By making a purchase, you agree to this policy.

1. Invitation Hosting Fees

1.1 General Policy

Hosting fees are generally non-refundable once the hosting period has begun and time has elapsed.

1.2 Exceptions

Refunds may be considered at DDay's sole discretion in the following cases:

Before going live: If an invitation is canceled before it goes live, unused hosting time may be refunded
Service outage: Significant service disruptions that prevented access to your invitation
Technical errors: Payment processing errors or system failures on our end

1.3 Refund Requests

To request a refund for hosting fees, contact us at support@dday.io within 30 days of purchase with:

Your order confirmation or receipt
The reason for your refund request
Your account email or phone number

2. Keepsakes & Physical Products

2.1 Custom Products

Physical products (prints, photobooks, merchandise) are custom-made to order using your photos and personalization. Due to the custom nature of these products:

All keepsake sales are final.

2.2 Eligible for Refund or Replacement

Refunds or replacements may be issued only for:

Defective products: Items damaged during manufacturing or shipping
Incorrect fulfillment: Wrong item shipped or missing items
Print quality issues: Significant print defects not caused by image quality

2.3 Not Eligible for Refund

The following are not eligible for refunds:

Photo or content errors approved by you during customization
Low-resolution images that result in print quality issues
Change of mind after order is placed
Incorrect shipping address provided by you
Products damaged after delivery due to mishandling

2.4 How to Report Issues

If you receive a defective or incorrect product, contact us within 14 days of delivery at support@dday.io with:

Your order number
Photos of the defective/incorrect item
Description of the issue

3. Payment Disputes & Chargebacks

Important: Filing a chargeback or payment dispute with your bank or payment provider without first contacting us may result in:

Immediate suspension of your account
Loss of access to your invitations and data
Ineligibility for future refunds

Please contact us at support@dday.io to resolve any payment issues before initiating a dispute.

4. Refund Processing

If your refund is approved:

Processing time: Refunds are typically processed within 5-10 business days
Original payment method: Refunds are issued to the original payment method used for the purchase
Bank processing: Your bank may take an additional 5-10 business days to reflect the refund

5. Contact Us

For refund requests or questions about this policy:

Email: support@dday.io